Fraunhofer IAO | Service and Human Resources ManagementThe implementation of ideas for services involves many imponderabilities and risks. We use a tried and tested approach to accompany innovation and founder concepts step by step through this delicate phase. As an innovator, you benefit from the systematic approach. Our approach helps you to make the right decisions for design. As an investor or franchise specialist, you gain more security with a view to the sustainability of the business model and the success of its implementation.
Creating Business Plans for Services
Range of Services
You receive a package of services that have been tried and tested in practical application and the elements of which are compiled in accordance with the requirements of your project. This may include:
- Matching of service concepts with customers' wishes and expectations
- Designing service workflows and process optimization
- Concept and analysis of the design of the service environment
- Interaction design with regard to different customer and employee types
- Development of training content derived from the practice of services provided by your employees
Furthermore, the ServLab of the Fraunhofer IAO institute is a unique development and test infrastructure available for use.
Reference Projects
Our offerings are tailored to the needs of new service developers, founders, investors and franchise specialists. Some reference projects are:
- Specific implementation of the business plan and rapid prototyping for the shop concept for a new enterprise founded in the field of designer fashion
- Assistance for the development and launch of a new standardized restaurant concept
- Testing of current and future business concepts for the manufacture and sale of customer-specific T-shirts